Cloud PC Privacy Policy
Welcome to Cloud PC! We take the protection of your personal information and privacy very seriously. This Cloud PC Privacy Policy will help you understand how we collect, use, store, share, and protect your personal information, as well as the rights you are entitled to. Please read the following content carefully before using our products.
The "Cloud PC Privacy Policy" (hereinafter referred to as "this Agreement") is an agreement between you (the user, hereinafter referred to as "You") and CLDMIND Technology (Beijing) Co., Ltd. (hereinafter referred to as "We", "Us", or "Our Company") regarding the products and services provided by our company (hereinafter collectively referred to as "these Products and Services"). Please read this Agreement carefully, as it constitutes a legally binding document for both parties. If you do not agree to any of the following content, please stop accessing or using these Products and Services immediately.
How We Collect and Use Your Personal Information
1. When you register, log in, or connect to Cloud PC and related services, you can create an account using your mobile phone number. We will send a verification code to verify your identity. You can also complete relevant online identity recognition information (such as password, identity authentication). This information is collected to help you complete registration.
2. When you use WeChat to log in to our product, this product provides registration services for you through a pass. This product will create a new or associate an existing product pass account for you, and record your pass account, password, and basic information corresponding to your login method, such as your WeChat OpenID. This information is collected to help you complete the registration and login of this product's pass and account, complete identity verification, and protect the security of your account.
3. The data collected by this product is based on choices you make through your interaction with the product, including your privacy settings and the types of products and features you use. To provide you with a better experience and improve our services and products, the data collected may include the IP address of the device you use, Internet service provider, terminal device model, terminal device operating system status, application version, network status, etc.
Information We Collect During Your Use of Our Products or Services
To provide you with our cloud desktop service and improve our service efficiency and functionality, and subject to your authorization, we will collect the following information based on your specific operations during access or use, or when applications are running in the background.
1. We collect information about the device you are using (including device model, operating system version, resolution, device serial number, MAC address, IMEI, Android ID, OAID, IMSI, and installed app information).
2. We will request your storage permission to access external storage information (SD card data) to save service logs and collect error message records for error reporting services.
3. When you use functions such as gamepad, keyboard, mouse touchpad, etc., to enhance the experience, we will access the device's vibration sensor. When you share or accept shared information, it is necessary to access the clipboard information to read passcodes or share codes.
4. We may indirectly collect your personal information. When you use WeChat or Apple ID to log in to our products or services, we need to verify your identity or bind your account information. With your authorization, the relevant account will be associated with our products or services.
5. When purchasing virtual currency (balance coins) on the cloud computer, you can choose payment methods provided by Alipay or WeChat Pay. We need to collect your order information, reconciliation information, and other necessary information as required, and share this information with these partners to confirm your payment instruction and help you complete the payment.
6. To provide you with more convenient and high-quality products and services, we may collect and use your personal information in the following additional services we offer:
(1) Services based on camera: You can use this function after enabling the camera permission. We access your camera to allow you to scan QR codes for scan-to-login.
(2) Services related to microphone-based voice technology: After enabling the microphone permission, you can perform voice transmission during cloud computer live streaming. Even if you have agreed to enable the microphone permission, we will only obtain voice information through the microphone when you actively click to record video within the client, or actively take the microphone and are in an open-mic state in a chat room.
(3) Phone state permission: We read your phone state to protect the security of your account and usage. If you do not agree to our access, you can reject the "Device Information Permission" request when first launching the application. After your refusal, we will no longer access your device information permission.
(4) Services based on storage permission: We apply for this permission to ensure the stable operation of the client. After you grant us permission to read/write to your device storage, we will read or write necessary information such as pictures, files, and crash log information within your device's storage space to provide you with information publishing or local crash log recording functions.
(5) Services based on device sensors: When you use our services for gaming experiences, we will obtain your device's sensor permissions to assist you in using our "gamepad" function and help you achieve a better gaming experience. You can choose to turn off this function; disabling this service will not affect the normal use of other functions.
(6) Other information permission acquisition: android.permission.GET_TASKS (Get Tasks permission): Allows the app to retrieve information about current or recently running apps. The SDK obtains information about running processes to determine whether the current app is in the foreground or background, helping to complete the logic for processing share passcodes.
(7) We use the WeChat SDK (Tencent) for recharge services. The WeChat SDK will collect common device information, network connection information, network status, WiFi status, and geographic location information for user account login and security risk control during the payment process. For details, please visit the "WeChat Open Platform Developer Service Agreement" (https://open.weixin.qq.com/cgi-bin/frame?t=news/protocol_developer_tmpl). If you refuse the above authorization, you may not obtain the user experience brought by the corresponding additional services, but it will not affect your use of the basic functions of this software.
How We Share, Transfer, and Publicly Disclose Your Personal Information
1. We will not share your personal information with any company, organization, or individual outside of the provider of Cloud Computer, except in the following circumstances:
(1) Sharing with affiliates: To facilitate our provision of products and services to you based on linked accounts, your personal information may be shared with our affiliates or their designated service providers. If we share your sensitive personal information or if an affiliate changes the purpose of use and processing of personal information, we will seek your authorization and consent again.
(2) Sharing with authorized partners: We may entrust authorized partners to provide you with certain services or perform functions on our behalf to provide better customer service and user experience. We only share your personal information for lawful, legitimate, necessary, specific, and explicit purposes, and only share the personal information necessary to provide the services. Our partners are not authorized to use the shared personal information for any other purposes unrelated to the product or service.
2. We will not transfer your personal information to any company, organization, or individual, except in the following circumstances:
(1) After obtaining your explicit consent, we will transfer your personal information to other parties;
(2) In the event of a merger, acquisition, or bankruptcy liquidation involving the provider of these Products and Services, or other circumstances involving merger, acquisition, or bankruptcy liquidation, if the transfer of personal information is involved, we will require the new company or organization holding your personal information to continue to be bound by this policy. Otherwise, we will require that company, organization, or individual to seek your authorization and consent again.
3. We will only publicly disclose your personal information under the following circumstances:
(1) With your explicit consent or based on your active choice, we may publicly disclose your personal information;
(2) If we determine that you have violated laws or regulations or seriously violated relevant agreements and rules of the Cloud Computer platform, we may, in accordance with laws and regulations or with your consent, disclose your personal information, including related violations and measures Cloud Computer has taken against you.
4. Exceptions to requiring authorization and consent: We will not publicly disclose or provide your user information to any third party, except in the following circumstances:
(1) Authorization has been obtained from you according to the provisions of these Terms of Service and the Cloud Computer Privacy Policy;
(2) As required by relevant laws and regulations;
(3) As required by government authorities or judicial organs in accordance with the law;
(4) Where necessary to safeguard the public interest.
(5) Related to fulfilling legal obligations stipulated by laws and regulations; directly related to national security and national defense security; directly related to public security, public health, and significant public interests; directly related to criminal investigation, prosecution, trial, and execution of judgments; where necessary to protect the life, property, and other significant legitimate rights and interests of you or other individuals, but where it is difficult to obtain the consent of the person; where the personal information involved is disclosed to the public by yourself; where collected from legally publicly disclosed information, such as legal news reports, government information disclosure, etc.; where necessary for maintaining the security and stable operation of the products or services provided, such as discovering and handling product or service failures; where the recipient is a news agency and necessary for conducting lawful news reporting; where the recipient is an academic research institution, necessary for conducting statistical or academic research in the public interest, and when providing the results of academic research or descriptions to the outside world, the personal information contained in the results is de-identified.
How We Store and Protect Your Personal Information
To ensure the security of your information, we strive to adopt various security measures that comply with industry standards in physical, electronic, and managerial aspects to protect your personal information. We have established data classification and grading systems, data security management specifications, and data security development specifications to regulate the storage and use of personal information. Cloud Computer implements comprehensive security control over data through confidentiality agreements for personnel handling information, monitoring, and audit mechanisms. This is to prevent your personal information from unauthorized access, public disclosure, use, modification, damage, or loss. SSL encryption technology is used to protect data exchanged between your browser and the "service" (such as credit card information); meanwhile, the website itself provides https secure browsing; encryption technology is used to ensure data confidentiality; trusted protection mechanisms are used to prevent data from malicious attacks; access control mechanisms are deployed to ensure that only authorized personnel can access personal information; and security and privacy protection training courses are held to strengthen employees' awareness of the importance of protecting personal information.
Please note and understand that the internet is not an absolutely secure environment. We strongly recommend that you use secure methods and complex passwords to help us ensure the security of your account. If you discover that your personal information has been disclosed, especially if your account or password has been compromised, please contact us immediately using the contact details provided in this policy so that we can take appropriate measures.
If you are a minor under the age of 18, you should read and agree to this Privacy Policy under the supervision and guidance of your parents or other guardians before using Cloud Computer and related services. We protect the personal information of minors in accordance with relevant national laws and regulations. We will only collect, use, store, share, transfer, or disclose the personal information of minors where permitted by law, with the explicit consent of parents or guardians, or where necessary to protect the minor. If we discover that we have collected personal information from a minor without prior verifiable parental consent, we will endeavor to delete the relevant information as soon as possible.
You may delete your registered Cloud Computer account at any time. You can apply to delete your account by visiting "Me - Personal Center - Delete Account" on our App page. We will process your request promptly after receiving it and respond within 15 working days or within the time limit required by law.
Account deletion is an irreversible action. After you successfully delete your account, we will stop providing you with our product services and delete personal information related to the account, unless otherwise stipulated by laws and regulations.
The user agrees that our company has the right to send advertising, promotional, or publicity information (including commercial and non-commercial information) to users registered with this product via email, SMS, telephone, etc. The method and scope may be changed without special notice to the user. Any promotional methods, transported goods, payments, services, commercial conditions, guarantees, and descriptions related to the advertising involved in the above advertisements and promotional information occur solely between the corresponding user and the advertiser.
All notices under this Agreement may be made by means of prominent page announcements, email, or conventional mail delivery; such notices shall be deemed delivered to the recipient on the date of dispatch.
If you have any questions about this Agreement, or any related complaints, comments, or requests, please contact us via email (support@cldmind.com) or Enterprise WeChat. We will review the issue involved as soon as possible, process it promptly after verifying your identity, and respond within no more than fifteen days or within the time limit stipulated by laws and regulations.
CLDMIND Technology (Beijing) Co., Ltd.
Effective Date: September 16, 2025